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Remote Support for Windows Devices

Remote Support for managed Windows Devices in Applivery — connect to a Device through TeamViewer without leaving the Dashboard.

Remote Support lets you connect to a managed Windows Device straight from the Applivery Dashboard — to see what the person in front of it sees, walk them through something, or fix it yourself while nobody is there.

On Windows, Remote Support runs on TeamViewer. You enable it once in a Policy, Applivery silently installs the TeamViewer Host app on every Device that Policy applies to, and from then on you start sessions from the Device's Action menu. There is nothing to set up on the Device itself, and nothing for the person using it to install.

Warning

This is a premium feature that may not be available on your current plan. Check availability on the Applivery pricing page.

This section covers how to enable it, how licenses are counted, the session types you can pick from, and what to check when a session won't start.

Enable TeamViewer Remote Support for Windows Devices in Applivery — silent install, session types, licensing, and troubleshooting.

6 min read Windows

It lets you connect to a managed Windows Device from the Applivery Dashboard to see what the person in front of it sees and, depending on the session type, take control of it.

TeamViewer. Applivery installs the TeamViewer Host app on your Devices and starts the sessions for you, so you never have to configure anything on the Device itself.

In the Policy, under the Remote section. Once TeamViewer Remote is set to Enabled, every Device that Policy applies to gets it.

No. Applivery deploys TeamViewer Host silently through the Applivery Agent, so nobody has to touch the Device.

No, it is a premium feature. Check availability for your plan on the Applivery pricing page.

Yes. Unattended sessions connect without anyone accepting on the Device, which is what you want for machines nobody is using.

No. The Agent is what installs and registers TeamViewer Host, so the Device's Segment needs the Windows Agent enabled, with Scripts enabled.

No. Windows uses the TeamViewer integration, while Android uses the Applivery Remote Support App. Each one is documented separately.