# Remote Support

> Remote Support for managed Windows Devices in Applivery — connect to a Device through TeamViewer without leaving the Dashboard.

Source: https://docs.applivery.com/en/device-management/windows/remote-support/

**Key topics:** Windows Remote Support, TeamViewer integration, Remote sessions, Applivery, Windows, TeamViewer

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**TL;DR:** Enable TeamViewer Remote in a Windows Policy and connect to any Device in that Policy from its Action menu — no setup on the Device itself.

Remote Support lets you connect to a managed Windows Device straight from the Applivery Dashboard — to see what the person in front of it sees, walk them through something, or fix it yourself while nobody is there.

On Windows, Remote Support runs on **TeamViewer**. You enable it once in a Policy, Applivery silently installs the TeamViewer Host app on every Device that Policy applies to, and from then on you start sessions from the Device's **Action** menu. There is nothing to set up on the Device itself, and nothing for the person using it to install.

:::warning
This is a premium feature that may not be available on your current plan. Check availability on the [Applivery pricing page](https://www.applivery.com/device-management-pricing/).
:::

This section covers how to enable it, how licenses are counted, the session types you can pick from, and what to check when a session won't start.