Managing Windows Devices Remotely

Once a Windows Device is enrolled, Applivery can manage it remotely without physical access: pushing the latest Policy, rebooting it, wiping it, or removing it from management.

All of these are one-click actions from the Device's detail page, and each one is tracked so you can confirm it actually reached the Device.

Sync policy

Pushes the Device's currently assigned Policy again, without waiting for the next scheduled check-in.

It's the first thing to try after changing a Policy, when you'd rather not wait for the Device to pick the change up on its own.

1

Navigate to the Device

Once in the Applivery Dashboard, navigate to any of your Devices and click the Action button 1.

2

Select Sync policy

From the dropdown menu, select Sync policy 2.

Update status

Requests a fresh report from the Device — battery, storage, installed apps and the rest of the information shown on the Overview tab.

Useful when the Device details look stale, or before making a decision based on what the Dashboard is showing.

1

Navigate to the Device

Once in the Applivery Dashboard, navigate to any of your Devices and click the Action button 1.

2

Select Update status

From the dropdown menu, select Update status 2.

Reboot

Restarts the Device remotely.

Sending a restart is useful in several situations: it frees up memory when performance degrades, applies system updates that only take effect after a reboot, and clears minor faults such as unresponsive Apps. It's also worth doing on Devices that have been running for weeks without a restart, and after applying settings that need one to take effect.

1

Navigate to the Device

Once in the Applivery Dashboard, navigate to any of your Devices and click the Action button 1.

2

Select Reboot

From the dropdown menu, select Reboot 2.

Wipe

Resets the Device. Selecting Wipe opens a dialog where you choose between two types:

• Wipe device — resets the Device to factory state. All data is removed.

• Protected wipe — resets the Device and fully cleans the internal drive. Unlike a standard wipe, the Device keeps attempting to complete the reset even if the process is interrupted, for example by a power loss.

Use the standard wipe for an ordinary reset — a Device being reassigned internally, say. Use Protected wipe when you need to guarantee the data is actually gone: a lost or stolen Device, or one leaving the organization.

1

Navigate to the Device

Once in the Applivery Dashboard, navigate to any of your Devices and click the Action button 1.

2

Select Wipe and choose the type

From the dropdown menu, select Wipe 2, then choose Wipe device or Protected wipe in the dialog.

Wipe is also available from Settings → Danger Zone on the Device's detail page, where both types are explained side by side.

Disenroll

Removes the Device from Applivery's management.

The Device stops receiving Policies, Apps, and commands, but keeps its data and installed software. That's the difference from a wipe: disenrolling is what you want when the Device stays with the user and simply shouldn't be managed anymore.

1

Navigate to the Device

Once in the Applivery Dashboard, navigate to any of your Devices and click the Action button 1.

2

Select Disenroll

From the dropdown menu, select Disenroll 2.

Disenroll is also available from Settings → Danger Zone.

Move Segment

Moves the Device to a different Segment.

1

Navigate to the Device

Once in the Applivery Dashboard, navigate to any of your Devices and click the Action button 1.

2

Select Move Segment

From the dropdown menu, select Move Segment 2 and choose the destination.