# Remote Commands

> Remotely reboot, sync, wipe or disenroll a Windows Device from the Applivery Dashboard, without needing physical access.

Source: https://docs.applivery.com/en/device-management/windows/commands/remote-commands/  •  Last updated: 2026-08-08

**Key topics:** Remote actions, Wiping Windows Devices, Disenrollment, Command status, Applivery, Windows

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**TL;DR:** Use the Action button on a Windows Device to sync, reboot, wipe, disenroll or move it between Segments. Check the Commands tab to see whether each one reached the Device.

Once a Windows Device is enrolled, Applivery can manage it remotely without physical access: pushing the latest Policy, rebooting it, wiping it, or removing it from management.

All of these are one-click actions from the Device's detail page, and each one is tracked so you can confirm it actually reached the Device.

## Sync policy

Pushes the Device's currently assigned Policy again, without waiting for the next scheduled check-in.

It's the first thing to try after changing a Policy, when you'd rather not wait for the Device to pick the change up on its own.

**Navigate to the Device**

Once in the [**Applivery Dashboard**](https://dashboard.applivery.io/), navigate to any of your **Devices** and click the **Action** button 1.

**Select Sync policy**

From the dropdown menu, select **Sync policy** 2.

![sync policy](https://docs.applivery.com/int/_r2/media/09ac0a4e-3ad8-478f-9f15-3474973eec71/e10d5bfd-a9dc-41e4-a583-6a7770ffaef0.png)

## Update status

Requests a fresh report from the Device — battery, storage, installed apps and the rest of the information shown on the **Overview** tab.

Useful when the Device details look stale, or before making a decision based on what the Dashboard is showing.

**Navigate to the Device**

Once in the [**Applivery Dashboard**](https://dashboard.applivery.io/), navigate to any of your **Devices** and click the **Action** button 1.

**Select Update status**

From the dropdown menu, select **Update status** 2.

![update status](https://docs.applivery.com/int/_r2/media/09ac0a4e-3ad8-478f-9f15-3474973eec71/3178bf71-fbb1-4a41-9599-95b48b4b5495.png)

## Reboot

Restarts the Device remotely.

Sending a restart is useful in several situations: it frees up memory when performance degrades, applies system updates that only take effect after a reboot, and clears minor faults such as unresponsive Apps. It's also worth doing on Devices that have been running for weeks without a restart, and after applying settings that need one to take effect.

**Navigate to the Device**

Once in the [**Applivery Dashboard**](https://dashboard.applivery.io/), navigate to any of your **Devices** and click the **Action** button 1.

**Select Reboot**

From the dropdown menu, select **Reboot** 2.

![reboot](https://docs.applivery.com/int/_r2/media/09ac0a4e-3ad8-478f-9f15-3474973eec71/8ccba7bf-295b-4a03-b497-09038c8cff70.png)

## Wipe

Resets the Device. Selecting **Wipe** opens a dialog where you choose between two types:

-   **Wipe device** — resets the Device to factory state. All data is removed.
    
-   **Protected wipe** — resets the Device and fully cleans the internal drive. Unlike a standard wipe, the Device **keeps attempting to complete the reset even if the process is interrupted**, for example by a power loss.
    

Use the standard wipe for an ordinary reset — a Device being reassigned internally, say. Use **Protected wipe** when you need to guarantee the data is actually gone: a lost or stolen Device, or one leaving the organization.

**Navigate to the Device**

Once in the [**Applivery Dashboard**](https://dashboard.applivery.io/), navigate to any of your **Devices** and click the **Action** button 1.

**Select Wipe and choose the type**

From the dropdown menu, select **Wipe** 2, then choose **Wipe device** or **Protected wipe** in the dialog.

![reboot](https://docs.applivery.com/int/_r2/media/09ac0a4e-3ad8-478f-9f15-3474973eec71/7190f861-3a06-4ce2-a62f-b3a0d7a23adb.png)

:::warning
**Wiping a Device is irreversible.** Make sure you're targeting the right Device before confirming, especially with **Protected wipe** — since it survives interruptions, there's no window in which to stop it once it's underway.
:::

Wipe is also available from **Settings → Danger Zone** on the Device's detail page, where both types are explained side by side.

## Disenroll

Removes the Device from Applivery's management.

The Device stops receiving Policies, Apps, and commands, but **keeps its data and installed software**. That's the difference from a wipe: disenrolling is what you want when the Device stays with the user and simply shouldn't be managed anymore.

**Navigate to the Device**

Once in the [**Applivery Dashboard**](https://dashboard.applivery.io/), navigate to any of your **Devices** and click the **Action** button 1.

**Select Disenroll**

From the dropdown menu, select **Disenroll** 2.

![disenroll](https://docs.applivery.com/int/_r2/media/09ac0a4e-3ad8-478f-9f15-3474973eec71/b11504f9-a7af-48ad-8716-58732435e826.png)

Disenroll is also available from **Settings → Danger Zone**.

## Move Segment

Moves the Device to a different Segment.

**Navigate to the Device**

Once in the [**Applivery Dashboard**](https://dashboard.applivery.io/), navigate to any of your **Devices** and click the **Action** button 1.

**Select Move Segment**

From the dropdown menu, select **Move Segment** 2 and choose the destination.

![move segment](https://docs.applivery.com/int/_r2/media/09ac0a4e-3ad8-478f-9f15-3474973eec71/e8930856-1dd6-41c1-ac93-df7702a26149.png)

:::info
All the commands mentioned above can also be executed from the **Commands** tab or from the **Danger Zone** section within the **Settings** tab.
:::