Native Self Service Apps
What it does
Employees get a native app where they can browse and install the apps you have approved, check their device status, and run self-service actions on their own. The iOS app was rebuilt from the ground up, Android got its own native Self Service app, and the macOS experience moved onto a refreshed design system.
Why it helps
Most routine requests to the help desk are things people can handle themselves if the tool is fast and clear. Native apps that load quickly and are easy to navigate cut those tickets down and give employees a cleaner day-to-day experience.
Android Self Service shipped March 2026. iOS Self Service and the refreshed macOS experience shipped April 2026.